FAQ

Adrianet.online is your trusted online shop offering a wide selection of quality products at competitive prices across Europe. Enjoy fast shipping, secure payments, and excellent customer service. Discover great deals on electronics, fashion, home goods, and more — all from the comfort of your home.

SHOPPING INFORMATION

  • Shipping costs depend on the destination country within the European Union.
  • Standard delivery fees start at €5.99 for orders under €50.
  • Free shipping for orders over €50 within selected regions.
  • Express delivery options are available at an additional cost.
  • Delivery times vary between 3 to 20 business days, depending on location.
  • Additional customs or import duties may apply for deliveries.
  • All delivery charges are clearly displayed at checkout before payment.
  • Delivery usually takes between 3 to 20 business days, depending on your location.

Once you place your order, our system confirms the payment and processes your request. We then prepare your items for shipment, generate a tracking number, and send you a confirmation email with the order details and tracking information. Your package will be handed over to the courier for delivery within the estimated time frame.

Yes, an invoice is automatically generated and sent to your email address once your order is confirmed. You can also download your invoice from your account on our website.

PAYMENT INFORMATION

Payment is usually processed immediately after you confirm your order. However, depending on your bank or payment method, it may take up to 1-3 business days for the amount to be deducted from your account.

A wishlist is a personalized list where you can save products you are interested in buying later. It helps you keep track of your favorite items without adding them to your cart immediately.

If you receive a damaged or incorrect item, please contact our customer service immediately at admin@adrianet.online. Provide your order number and photos of the product received. We will assist you with the return or replacement process as quickly as possible.

You can request to change or cancel your order within 2 hours of placing it by contacting our customer service at admin@adrianet.online. After this period, we may have already started processing your order, and changes or cancellations may no longer be possible.

Package tracking allows you to follow the journey of your order from our warehouse to your doorstep. Using a unique tracking number, you can see the current status and location of your shipment in real-time through the courier’s website or our tracking system.